Privacy Policy
Adam, Rouilly is committed to ensuring that your personal information is protected and never misused. Personal information will be safeguarded as required under Data Privacy Law.
Our Policy Explains:
1. What personal information we collect
2. Why we collect personal information
3. How we collect personal information
4. How we use that information
5. Who we share your personal information with
6. The control you have over your personal information
7. How we protect your personal information
8. Cookie notice
9. Links to other Websites
10. Changes to our Privacy Policy
1. What personal information we collect
We define personal information as any information that could be used to identify you or another individual.
2. Why we collection personal information
Our main reason for collecting your personal information is to provide and improve the service and products that you expect from us.
We need to handle your personal information to be able to:
- Provide you with the products or services that you have asked for
- Directly or indirectly, improve our products, services and your overall experience of Adam,Rouilly as a business
3. How we collection personal information
Personal information about you is collected in a number of different ways.
We collect personal information that you share with us when you contact us or interact with us through our website, email, phone, correspondence, in person at exhibitions or otherwise.
For example, you will provide information to us when you contact our customer service team.
Through these interactions you may share with us: your name, address, e-mail address and contact number. In some circumstances that information is required to enable us to provide a product or service that you have requested. e.g. we need your address to make a delivery to you
4. How we use that information
We use the personal information you share with us in the following ways:
- To respond to your queries and requests
- To communicate with you
- To provide services and support for our products
- To tell you about our other products and services as long as you are happy for us to do so
- To comply with our legal obligations if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities
- For statistical analysis.
- You have the right to object to the processing of personal information in this way. For more information on how to exercise your right to object, see Section 6: The control you have over your personal information
5. Who we share your personal information with
Whatever the reason for handling your personal information we ensure that we take steps to honour our commitment to protect your privacy.
Personal information is only shared as outlined in this privacy policy
Sale of personal data
- We never sell your personal information to anyone
Third party service providers
- We share your personal information with certain third party service providers in order to fulfil our role as a supplier. These third party service providers only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy.
Third party service providers may be:
- Certain distributors, who help us to sell our products in certain countries;
- Those helping us to deliver products to you
- Third parties that help us with mailing services, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and insurance claims
- Third parties that help us to provide services and responses to you.
- Third party data providers and analytics companies, who perform data matching and/or data analysis on our behalf.
- We will also share your personal information if we are required to do so by law.
6. The control you have over your personal information
You have the right as an individual under data protection law to access personal information we hold about you and make corrections if necessary.
We promise to:
- Only send you marketing communications about Adam,Rouilly products and services when you have told us hat you are happy for us to do so.
- Never pass your personal information to anyone outside Adam,Rouilly Ltd for them to use for their own marketing purposes
- Give you the option to stop receiving our marketing communications at any time
You can change the way that we contact you in the following ways:
Opt-In/Start contacting me
If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you by contacting Adam,Rouilly Customer Service stating that you would like to receive communications from us.
Change your preferences
If you have previously said that you would like us to contact you but would like to change or update the way that we do so, you can update your preferences by contacting Adam,Rouilly Customer Service stating that you would like to change or update the way that we contact you.
Opt-Out/Stop contacting me/ Unsubscribe
Marketing communications are only sent if they are relevant e.g. product updates and special offers.
If you want to stop receiving marketing or support communications from us you can do so at any time by contacting Adam,Rouilly Customer Service stating that you no longer wish to receive such communications.
You can exercise the above rights and/or manage your information by contacting us using the details below:
Post: Adam,Rouilly Customer Service, Castle Road, Eurolink Business Park, Sittingbourne Kent ME10 3AG
Email: [email protected]
Phone: 01795 471378
If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Email: [email protected]
Phone: 0303 123 1113
7. How we protect your personal information
- We are committed to protecting your personal information and use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly.
- Personal information is protected by using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled.
- We ensure that our staff are adequately trained in protecting your personal information.
- In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.
8. Cookie notice
- Adam,Rouilly does not use cookies to collect and store personally identifiable information about you.
- Cookies are an essential part of all websites to ensure reliability and functionality. If you wish to restrict or block cookies set by our website, you can do so through your Internet browser settings. Your ‘Help’ menu or similar should indicate how to do this. This may affect the overall experience that you get from our website.
- Some parts of our site uses embedded content from third party websites like Twitter or YouTube, which allows you to interact with social networks. These websites may produce cookies via our website to allow you to interact with them. Advice on information stored by these networks will be available in their respective privacy policies.
- Additionally this site uses Google Analytics to allow us to interpret how our website is used in order to improve content and user experience. Precise user information remains anonymous. More information about how to manage this Cookie may be found here
9. Links to other websites
- Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy.
- If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policies which may differ from ours.
10. Changes
- We will regularly review and update this privacy policy
- This privacy policy was last reviewed and updated in March 2019.
