For UK Customers

For Non-UK Customers

UK Customers: Terms and Conditions

How to Place Orders

• Orders can be placed by post, telephone, fax or e-mail
• Please quote your account number if known
• Please quote Catalogue Numbers and descriptions wherever possible

All orders are subject to a carriage and packing charge:

• Up to £500 = £10 charge
• £501 – £1,000 = £20 charge
• £1,001 – £1,500 = £30 charge
• £1,501 – £2,500 = £40 charge
• £2,501+ = £50 charge

These charges cover delivery of an order in one consignment to England, Wales or Scotland. For part deliveries and Offshore carriage charges, please phone for a quotation.

Prices and carriage are subject to VAT at the current rate where applicable.

There is a minimum order charge of £25 exclusive of VAT.

The price of any product not prefixed “AR” may be subject to change without notice.

Payment Terms

30 days from date of invoice for approved accounts. 
 
We accept official orders from health and primary care trusts, universities, colleges, schools and public authorities.
 
For all other orders please send payment with order.
This can be made either by cheque or bank transfer. We are unable to accept cash.
 
Cheques should be made payable to Adam,Rouilly Limited.
 
We regret that we are unable to accept payment by credit card at the current time. 

Terms of Business

Title does not pass to purchaser until full payment is made.

This price list supersedes all previous price lists.

No WEEE disposal surcharges are included in our prices. By accepting our price you agree to make alternative arrangements for disposal under WEEE Regulations. Registration number WEE/HH1316VW. 

Returned Goods

If you wish to return any goods you must obtain an authorisation number allocated by our Customer Service Department. Please refer to your Account Number and our Reference Number when phoning in your request for returning goods.

A 15% restocking charge will be charged to your account on all returned products.

Please send any returned goods prepaid at your risk. Any return that is not prepaid will be refused.

The only exception to this policy will be if we dispatch you incorrect or faulty goods. If this is the case please call our Customer Service Department.

Delivery

Only orders which cannot be dispatched within 4 weeks will be acknowledged, unless otherwise requested.

If goods are received damaged please notify us in writing within 3 days, and please retain the packing as our carrier may wish to inspect the parcel.

Requests for Proof of Delivery in writing, which confirm receipt of goods to delivery address, are subject to a £15 handling charge.

Export Customers: Terms and Conditions

How to Place Orders

• Please place all orders in writing by fax or email
• Please quote your account number if known
• Please quote Catalogue Numbers and descriptions wherever possible

Payment

A non-refundable deposit is required with your order.

Pre-payment in Pounds Sterling through either: Banker’s Draft encashable in England or Mail Transfer.

We are unable to accept cash.

Terms of Business

Prices printed are net, unpacked, ex-works. We reserve the right to alter these prices without prior notice.

All unquoted orders will be invoiced at the price current at the time of dispatch.

Please contact our Export Department for a quotation for packing and carriage charges.

This price list supersedes our previous price lists.

The price of any product not prefixed “AR” may be subject to change without notice.

Returned Goods

If you wish to return any goods you must obtain an authorisation number allocated by our Customer Services Department.

Please refer to your Account Number and our reference number.

Please send any goods prepaid at your risk. Any returns that are not prepaid will be refused.

A 15% restocking charge will be charged to your account.

Delivery

If goods are received damaged, please notify the carrier and Adam,Rouilly in writing within 3 days from receipt.

Failure to observe these requirements may disqualify your claim.