Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require your Account Number and our reference number.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Late or missing refunds

If you have not received your refund, please contact us at: [email protected]

Returned Goods

If you wish to return any goods you must obtain an authorisation from our Customer Services Department.

Please refer to your Account Number and our reference number.

Please send any goods prepaid at your risk. Any returns that are not prepaid will be refused. A 15% restocking charge will be charged to your account.

The only exception to this policy will be if we have dispatched incorrect or faulty goods. If this is the case please call our Customer Service Department: 01795 471378

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Adam,Rouilly Limited
Castle Road
Eurolink Business Park
Sittingbourne
ME10 3AG

Shipping returns

To return your product, you should mail your product to:

Adam,Rouilly Limited
Castle Road
Eurolink Business Park
Sittingbourne
ME10 3AG

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend that you use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.